Knowing what to say and how to say it isn’t always easy when confronted with challenging questions. The Dealing with Difficult Questions Training Program highlights proven response strategies to engage and influence stakeholders including:

•    Customers

•    Employees

•    Shareholders

•    Board members

•    Regulators

•    Upset stakeholders

Learn to project an even more trusting manner when credibility is on the line.

Customized training is available in full-day, ¾-day and ½-day formats with Refreshers.

 

Client Comments

 
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"I've been to a number of media trainers and this was the most realistic media experience I've ever had."

- Senior Government Official

"As usual, an awesome job! Thanks for being as good as you are and helping all of us to appreciate just how important dealing with crisis and communication can be."

- John L. Pye, Fairmont Hotels & Resorts

"I learned more in my half-day with you than in all my 20 years at the school of hard knocks! You have a very comforting disposition enabling your constructive feedback to resemble a compliment. I can see why you came so highly recommended and I look forward to work with you in the future."

- Paulette Vinette, Canadian Soft Drink Association

"Your teachings helped me speak more effectively, with greater personal confidence, and most importantly, keep with my own values and goals of public transparency. Jeff, you helped me to be the kind of leader I always wanted to be and for that I will be eternally grateful."

- Michael J. Boyd, Chief of Police (Retired)

"Your techniques worked like a charm."

- Doris Whalen, Nursing home administrator, Vancouver, BC