Knowing what to say and how to say it isn’t always easy when confronted with challenging questions. The Dealing with Difficult Questions Training Program highlights proven response strategies to engage and influence stakeholders including:

•    Customers

•    Employees

•    Shareholders

•    Board members

•    Regulators

•    Upset stakeholders

Learn to project an even more trusting manner when credibility is on the line.

Customized training is available in full-day, ¾-day and ½-day formats with Refreshers.


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