The Value Compass System

-The Value Compass
· Using your values as a guide

-The Think on Your Feet Model
· Strategies for challenging questions

The Crisis Communicator

-The Crisis Communicator Formula
· Strategies to address a crisis

-The Media Response Process
· Think on your feet techniques for media encounters

The Right Side of the Net Solution

-The Right Side of the Net Solution
· Media strategies for moral, value based issues

-The Conflict Strategies Approach
· Response techniques for angry encounters with stakeholders, critics

The Problem Solution Formula

-The Problem Solution Formula
· How to admit bad news The Emotional Connection Creator

-The Emotional Connection Creator
· How to convey empathy and concern