How each person communicates is rooted in a lifetime of habit. Through our unique process, clients learn to feel and connect to what they say and how they say it.

Too many training programs are based on technical and analytical approaches to learning. Our approach of blending thought and feeling creates impact and ensures the building of long-term muscle memory for new communications skills and strategies.

Ed Stewart - Southwest Airlines, Texas
"Even our most media savvy officers were impressed with your class. Just read some of the unsolicited feedback."

Jeff Smith - PG&E Corporation
"Jeff, your training system is really so valuable to us. I must tell you I used to hate training, but now I look forward to it as I know how much more capable it enables me to do my job. Thanks so much."

Krista Robinson-Holt - Ontario Long Term Care Association
"Thank you. I got a ton out of our work together! I have done three media phone interviews since (one tough one) and my presentation also went very well (5 out of 5 on almost all of the evaluation forms). You are just great at what you do."

Jean-Michel Halfon – Pfizer Canada, President
"The general assembly went very well. I believe I followed your advice, which was all extremely useful. You would have been 'proud of me'"

Emma Doggett - Harvard Business School, MBA Class of 2010
"Jeff, your class really drove home to me the importance of training myself to be guided under pressure by what really matters – or as you put it by a value compass. I am looking forward to reading your book."

Kristin Laconi - Atlanta Business Builders
"Jeff, everyone at our seminar had very positive remarks - including, "this was the best one yet." It was nice to see the "light bulbs" actually turn on with people leaving energized and armed with a whole new thought process on communicating. You did a fantastic job of breaking down the 5 keys to good communication and relating it in a way that is meaningful to every person who sat in our audience today."

David Bauer - Ontario Ministry of Economic Development and Trade
"In one of Jeff's four hour sessions I learned more about effective, professional communications than I did in four years of communications studies at a highly credited University. Jeff's expertise, passion for communicating with poise, skill and dignity, and his compassion for people who are learning to get over their fears of speaking to the media, provide a value that is unmatched by any other media training available."

Eva Huang - AstraZeneca
"I can not thank you enough for the valuable life gift you gave to me"

John L. Pye - Fairmont Scottsdale Princess, AZ - Regional VP and General Manager
"As usual, an awesome job! Thanks for being as good as you are and helping all of to appreciate just how important dealing with crisis and communication can be."

Paul Moreno - Pacific Gas and Electric Co., San Francisco, CA
"I enjoyed your media training. It's kind of like how I enjoy roller coasters : the nerve-racking anticipation, the sudden rush of adrenaline, and the feeling of elation and accomplishment when it's all over. I appreciate your forcing us into an uncomfortable zone so we could grow."

Nick Thomas - Royal Trust Global Securities Services, London, England.
"It's the best corporate training program I've ever had"

Rene A. Henry - United States Environmental Protection Agency, Director Office of Communications and Government Relations, Philadelphia, PA
"As someone who has been involved in media training for more than 25 years, I thought you did one of the best jobs I had seen in this area."

Gene Rose - National Conference of State Legislatures, Public Affairs Director, Denver, CO
"Your session was the highest rated session of our conference. Our delegates really appreciated the highly interactive style of your presentation and your ability to explain communications concepts in an informative and easy to understand way."

Scott Bush - Rhodia Inc, Cranbury, NJ - Business Development Director, Probiotics
"Sincere thanks for the excellent crisis management and communications training. It is obvious that a lot of effort and planning went into developing a session that had direct relevance to the Rhodia Food business. In all my years with Rhone-Poulenc/Rhodia I can honestly say that this represented the most valuable training course I've attended. The tools I learned have significant application in my day-to-day life as a marketing director."

Anne Gervais - Ontario Lottery and Gaming Corporation
"I can honestly say that it is one of the better 'courses' I have taken. Lots of concrete, actionable and specific feedback that can be (and will be) applied almost immediately."

Christian G. Boisvert - ADAMS, Division of Pfizer, Halifax
"Thanks again for the truly fantastic one day seminar on presentation skills and public speaking. I have attended similar seminars throughout my career. I can honestly say that I would recommend you to anyone interested in enhancing their overall presentation skills. It is the best that I have participated in."

Jamie Switzer - Scotia McLeod
"I know you must get hundreds of thank you's, but I felt it was important to let you know how much of an impact you had on me."

William M. Piecuch - Northstar Public Relations, President, Dayton, OHIO
"I've been a public relations executive for 30 years. You are truly a throwback and a futurist in one package. Throwback because you question group wisdom with class and sensitivity. A futurist because you understand today's communications tools."

Paulette Vinette - Canadian Soft Drink Association, President and CEO, Toronto
"I learned more in my half-day with you than in all my 20 years at the school of hard knocks! You have a very comforting disposition enabling your constructive feedback to resemble a compliment. I can see why you came so highly recommended and I look forward to work with you in the future."

Tony Milina - Molson Breweries, VP Sales, Vancouver, BC
"In January, I spoke to the top 50 managers in the west about the compelling need for us to become more innovative and aggressive. I closed the conference with a dramatic rant (a take-off on a new advertising campaign) to a standing ovation. This was clearly the best presentation I have ever made. More importantly, it has opened my eyes to a new way of communicating with, and motivating people. I couldn't have done it without your excellent and compelling feedback. Thank you Jeff, for a gift that keeps on giving."

Anne Kershaw - Queens University, Kingston - Associate Director of Communications
"We thoroughly enjoyed our day with you. Everyone was very happy with the program and your excellent advice and feedback. The day certainly left a lasting impression on us and we are doing our best to put it all into practice."

Terry Cairns - MDS Nordion, Ottawa, ON
"I'm not exaggerating when I say that the last two days were one of the most rewarding for me in my life. It just opened a door that I've never been able to find the key to. While I have a long way to go it's given me the tools and confidence I think I need to make it to the next door. I thank you for that."

Harry S. Marmer -Frank Russell Company, Toronto
"As all "experienced" speakers, I approached your seminar somewhat skeptical, with the key issue being, how can you measure the value of such a course. Well one year later, I can attest to the value of your course! There is no doubt in my mind that the key points you teach have helped me significantly improve my presentation skills and consequently the audiences appreciation of my message."

Doris Whalen - Nursing home administrator, Vancouver
"Your techniques worked like a charm."

Nancy O'Neill - Chemical Manufacturers of Chemical Specialties Association - Ottawa, ON
"Your presentation at our Annual Conference in August was ranked #1 by our delegates on their conference evaluation forms."

François de Gaspé Beaubien - Telemedia Publishing
"Jeff's two-day sessions promised to prepare a CEO to communicate confidently with media and achieve excellence in speeches and public speaking appearances. His course far outperformed his promise and my expectations. It enabled me to realize how much room for improvement there was in my delivery and handling of all media situations. Rating ****"

Bev Buckton - Toshiba
"... I can safely say it was the most useful training course I have ever taken, far better than the usual array of time scheduling and motivational blather that we typically receive in industry. Your course was hard-hitting, impactful and most of all -- relevant. The techniques you taught me and the information you provided will be of use to me virtually every day."

Don Gordon - Redpath Sugar
"...The techniques that you showed me have improved my level of comfort and effectiveness immensely . . .Reuters reported two of my Latin American speeches on their worldwide network and I have attached copies of their dispatches . . .You will note a very strong 'call to action' on my presentation in Paraguay."

Kate Stanley - Rhodia
(We loved the) “Hands-on, no nonsense strategic messaging exercises and video examples”

Odette Auger - Equifax Canada
“Your session has truly provided me not only with “how” to answer questions, but also gave me tools to prepare for interviews and the confidence to go through them”

Carl Stef - Holt Renfrew & Co
“Thanks for the amazing opportunity to learn from you. The three hours we spent with you were hugely valuable and gave us all some really useful tools. I learned so much in those three hours and will put that knowledge into practice. It was one of the most useful training sessions that I have ever had”